Transforming the Medical Research-led Program into a Scalable Ecosystem
Enhance clinical communication and service engagement for insomnia treatment.
The ecosystem builded clinical trust through
Increased diagnostic efficiency
Improved patient engagement
Scaled service adoption
Comprising tracking apps, medical report, stakeholder pitch, and patient education.
Client
National Health Research Institutes
Year
Sep 2024 - Apr 2025
Role
Product designer and researcher
Status
Launched phase 1, suspended phase 2 development
Patient-Centric Tracking Apps
Sleep diary for iOS & sleep care for Android
Digital Sleep Diary & Progress Tracking
To enhance the patient and doctor engagement on manual input diary:
Resolved critical usability issues that led to patient drop-off, ensuring consistent long-term sleep data tracking.
Optimized core features based on clinical necessity to enhance diagnostic accuracy and user retention.
“The digital diary ensured patient data was present when return visit. ”
Self-Awareness Feedback Loops
To encourage long-term user retention and diagnostic accuracy:
Synthesized complex sleep metrics into actionable self-insights via “Sleep Chronotype” avatars.
Behavior-driven upload nudges to drive consistent patient tracking engagement.
Strategic Onboarding
To handle ambiguous user entry points by architecting a dual-branch onboarding flow for patients and clinical stakeholders, enabling seamless integration into various 1–3 month clinical service cycles.
Re-Architected Medical Report
Prioritized Diagnostic Insights
To handle the information overload during limited consultation sessions by re-prioritizing tedious medical journal-like reports into clinical benefit order, scannable format that highlight abnormalities and key sleep indicators for immediate physician action.
Clinical Pitch Site & Promotional Video
Clinical to Business
To increase service adoption among clinic owners by designing a pitch site that articulates key differentiators and benefits. Authored the film script and storyboard while supporting video production and refinement.
Online Learning Platform
Scaled Treatment Adherence
To promote patient education and reduce medical staff workload by establishing a development-ready design system for the online course site, ensuring high design standards were met during rapid feature expansion.
Turn challenge into value together